Questions, answered

Tell us your preferred dates as early as you can. We can also help with flexible dates and custom itineraries.

For the widest choice of lodges, guides and flight connections, start planning several months ahead. We can also work with shorter notice when space and park access are available. Share your dates and we will check the live options.

Yes. Private vehicles, guides, accommodation and daily pacing can be planned around your group, interests, mobility needs and budget.

Yes. Calendar dates are useful starting points, but most Heritawi journeys can be requested for your preferred dates. Use the custom trip form and tell us whether your dates are fixed or flexible.

We recheck accommodation, guide, vehicle, park access and any domestic flight segments before issuing the written itinerary or quote. A calendar date is not a final confirmation until our team confirms it.

Deposit and balance terms depend on the confirmed itinerary, suppliers and travel dates. Your written quote states the amount, deadline, payment method and cancellation terms before you pay.

Yes. Heritawi Safaris prices public tour products in USD. Quotes and invoices show the currency, itemised totals and any agreed payment schedule.

PesaPal can be offered when the account and transaction settings are enabled. We provide the verified checkout link or invoice payment QR only after the order or document has been created.

Yes. Send your group size, dates, interests and budget through the custom trip form and our team will respond.

Kenya has year-round wildlife and nature experiences. The best dates depend on your priorities, budget, school holidays, weather preferences and the destinations in your route. We can recommend a season-specific itinerary.

Yes. A safari and coast connection is one of the most popular ways to build a longer Kenya trip. We can plan Diani, Watamu or another coastal stop with road or domestic flight connections.

Balloon flights can be requested for eligible Mara dates and are subject to operator availability, weather, age and safety requirements. We will quote this as an optional add-on rather than promise it in every itinerary.

Yes. Add airport pickup, a Nairobi hotel night, a briefing, conservation visit or city experience to your safari request and we will include suitable options.

Tell us your dates, group size, destinations, interests, accommodation style and approximate budget through the custom trip form. A trip planner will come back with practical options and questions.

We favour locally guided experiences, respectful wildlife viewing, conservation-linked visits and suppliers that treat communities, staff and habitats responsibly. We explain what each activity involves before you choose it.

Bring light layers, a warm layer for early drives, comfortable closed shoes, sun protection, insect repellent, a reusable water bottle, personal medication and a small day bag. We can send a trip-specific packing list.

Choose neutral, comfortable layers that protect you from sun and cool mornings. Avoid camouflage clothing, pack a hat and bring a light fleece or jacket for dawn and evening drives.

Many safari routes are more comfortable and capable in a 4x4, particularly after rain or on remote park roads. We recommend the vehicle type with your itinerary rather than applying one rule to every destination.

Yes. We can adjust driving time, accommodation, meal planning and activities for children and multi-generational groups. Tell us ages, dietary needs and any mobility considerations.

Yes. We can arrange a slower private itinerary with lodge upgrades, special meals, photography time and a coast extension where suitable. Celebration requests should be shared early so suppliers can confirm them.

Your guide and trip planner provide route advice, transfer coordination and local support. Conditions can change, so follow guide instructions, respect wildlife distances and review current travel and health advice for your nationality before departure.

Your guide and operations team can adjust timings, routes and activities for weather, road conditions, park guidance or supplier changes. The confirmed terms explain how material changes are handled.

Altitude requires preparation and a sensible pace. We discuss route difficulty, acclimatisation, symptoms, turnaround decisions, guide support and suitable travel insurance before confirming a mountain itinerary.

Yes. Arrange comprehensive travel insurance that covers medical care, evacuation, cancellation, baggage and the activities in your itinerary. Mountain activities may require specific cover.